FAQ

1. Where do you ship?

We currently ship only within the United States.
We do not offer international shipping at this time.

2. Do you offer free shipping?

Yes.
We provide FREE SHIPPING on all orders within the U.S., with no minimum purchase required.

3. How long does order processing take?

Orders are processed within 3–4 business days after payment confirmation.

Once your order is shipped, you will receive a tracking number via email.

4. How long does shipping take?

Shipping typically takes 5–6 business days after the order has been processed.

Total estimated delivery time: 8–10 business days.

5. How can I track my order?

Once your order is shipped, you will receive a tracking email.
You can also contact us at contact@koryvia.store for assistance.

6. What is your return policy?

We accept returns within 7 days of delivery, provided that:

  • The item is unused

  • The item is in its original condition and packaging

Please review our Return & Refund Policy for full details.

7. How long does an exchange take?

Exchanges are processed within 10 days after we receive the returned item.

8. When will I receive my refund?

Refunds are issued within 5–10 business days after approval and will be returned to the original payment method.

9. Can I cancel my order?

Orders can only be canceled before processing begins.
Once an order has been processed or shipped, cancellation is no longer possible.

10. Is my payment information secure?

Yes.
All payments are processed through secure, trusted third-party payment gateways. We do not store your payment information.

11. How do I contact customer support?

You can reach us via:

We typically respond within 24–48 business hours.