Return & Refund Policy

At Koryvia Home, we are committed to providing high-quality home products and a transparent shopping experience. We understand that in some cases a product may not fully meet your expectations. This Return and Refund Policy explains in detail the conditions, procedures, timelines, and responsibilities related to returns, exchanges, and refunds.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

We accept returns within 7 days from the date the order is delivered to you.

To be eligible for a return:

  • The item must be unused, unassembled, unwashed, and in original condition

  • The item must be returned in its original packaging

  • All accessories, manuals, inserts, and components must be included

  • The product must not show signs of wear, installation, misuse, or damage caused by the customer

Returns that do not meet these conditions may be refused or subject to partial refunds at our discretion.

2. Items Not Eligible for Return

The following items are non-returnable:

  • Final sale or clearance items

  • Items damaged due to misuse, improper installation, or normal wear and tear

  • Items returned after the 7-day return window

  • Items missing original packaging or accessories

3. How to Initiate a Return

To request a return, customers must contact our support team within 7 days of receiving the order and provide:

  • Order number

  • Reason for return

  • Photos or videos (required for damaged, defective, or incorrect items)

Once approved, you will receive detailed return instructions, including the return address and packaging requirements.

Returns sent without prior authorization may not be accepted.

4. Return Shipping Responsibility

  • Customers are responsible for return shipping costs, except when the return is due to:

    • Defective products

    • Damaged items upon arrival

    • Incorrect items shipped by us

We strongly recommend using a trackable shipping service, as we are not responsible for lost or undelivered return packages.

5. Exchange Policy

We offer exchanges within 10 days from the delivery date.

Exchange conditions:

  • Subject to product availability

  • Exchanges may be requested for:

    • Size or color variations

    • Replacement of defective items

    • Products of equal value

If the requested replacement is unavailable, customers may choose a refund instead.

Additional shipping fees may apply depending on the reason for the exchange.

6. Refund Process & Timeline

Once we receive and inspect your returned item:

  • You will be notified via email regarding the approval or rejection of your refund

  • Approved refunds will be issued to the original payment method

Refund processing timeline:

  • Refunds are processed within 5–10 business days after approval

  • Banks or payment providers may require additional time to reflect the refund

Shipping fees (if applicable) are non-refundable, except in cases of our error.

7. Partial Refunds

Partial refunds may be issued if:

  • Items are returned in used or damaged condition

  • Packaging or accessories are missing

  • The item is returned outside the approved conditions

8. Late or Missing Refunds

If you have not received your refund after 10 business days:

  1. Please check with your bank or payment provider

  2. Confirm the refund status with your payment method

  3. Contact our support team for further assistance

9. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  • Notify us within 48 hours of delivery

  • Provide clear photos or videos of the issue

After verification, we will offer:

  • A replacement at no additional cost, or

  • A full refund, including shipping if applicable

10. Order Cancellations

  • Orders may only be canceled before processing or shipment

  • Once an order has been shipped, cancellation is no longer possible and the return process must be followed

11. Abuse & Fraud Prevention

We reserve the right to:

  • Refuse returns that appear fraudulent or abusive

  • Limit return privileges for repeated excessive return behavior

  • Take necessary action in cases of suspected misuse of our policies

12. Policy Changes

Koryvia Home reserves the right to update or modify this Return & Refund Policy at any time. Changes will take effect immediately upon being posted on our website.

13. Contact Information

For any questions related to returns, exchanges, or refunds, please contact us:

Trade Name: Koryvia Home
Phone: +1 (440) 715-6338
Email: contact@koryvia.store
Address:
149 Blue Stone Circle
Winter Garden, FL 34787
United States